In the fast-paced world of SaaS and tech, your core team should be focused on product innovation, user experience, and growth — not bogged down by repetitive operations, customer onboarding, or support queries. That’s where Media Goats steps in.
We offer specialized BPO services tailored for SaaS platforms, software companies, tech startups, and product-led businesses — helping you optimize operations, reduce overhead, and maintain a superior user experience at scale.
- Live chat, email & phone support
- Tier 1 & Tier 2 technical support
- Ticketing system management (Zendesk, Freshdesk, Intercom)
- Product walkthroughs & onboarding assistance
- Account troubleshooting & escalations
- NPS & CSAT follow-up campaigns
- Ensure customer satisfaction, increase retention, and boost lifetime value.
- Give new users the white-glove experience that drives faster adoption.
- Setup and activation guidance
- Documentation review & support
- Product demos and training via Zoom or LMS
- Usage tracking and milestone check-ins
- Personalized onboarding workflows
- Reduce churn and speed up time-to-value for every new user.
- Offload repetitive tasks and maintain data integrity with speed and precision.
- CRM and sales pipeline updates (HubSpot, Salesforce, Pipedrive)
- Data cleansing, entry, migration
- Product catalog setup & tagging
- QA testing for UI/UX workflows
- Basic analytics & reporting
- Keep your internal teams lean and focused on high-value tasks.
- We handle your recurring admin processes with efficiency and accuracy.
- Invoice generation & reconciliation
- Subscription management (Stripe, Chargebee, Recurly)
- Payment failure alerts and renewals
- Refunds and credit note processing
- Partner/vendor coordination
- Improve billing accuracy and customer trust without internal strain.
- Supercharge your sales team with lead pre-qualification and pipeline management.
- Lead generation via LinkedIn, email & databases
- Cold outreach and follow-up sequencing
- SDR/BDR support
- Appointment setting & calendar management
- CRM hygiene and dashboard updates
- Fill your sales pipeline while your reps close deals.
Whether you’re a startup preparing to grow or a funded SaaS company looking to optimize your operations, Media Goats’ BPO services offer the operational backbone you need to scale with confidence.
→ 📞 Book a Free Discovery Call
→ 📧 Request a Custom Proposal
→ 🧑💻 Launch a 1-Week Pilot Program
Let’s find the right team for your business today.
Your trusted partner for digital growth. We deliver smart marketing solutions that get you noticed and drive success.
2125 Biscayne Blvd, Ste 204 #20874, Miami, Florida 33137 US
C-13, C Block, Sector 58, Noida, Uttar Pradesh 201301
support@mediagoats.co
+91-9097449200