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πŸ› οΈ Managed Services by Media Goats

Your Operations. Our Responsibility.

In a hyper-competitive world, businesses need to operate faster, leaner, and smarter β€” without compromising on quality. At Media Goats, our Managed Services model helps you achieve that. We take full ownership of critical business functions so your internal teams can focus on growth.

From customer support, IT, and back office, to marketing ops and virtual teams β€” we manage, measure, and deliver performance-driven outcomes under SLAs.

What We Offer

Customer Support Services

- Delivering consistent, multi-channel customer experiences around the clock.

- 24/7 and multilingual support options

- SLA-driven metrics (CSAT, FCR, AHT, NPS)

- Ideal for: E-commerce, BFSI, Healthcare, SaaS, EdTech, Insurance

IT & Infrastructure Management

-We monitor, manage, and optimize your tech systems so you can innovate without worry.

-24/7 helpdesk & remote support

- Network infrastructure monitoring & security patching

- Endpoint device support (laptops, phones, POS)

- Cloud server management (AWS, Azure, GCP)

Back Office Operations

- Invisible to your customers, but essential to your business β€” we make it seamless.

- Data entry, document processing & verification

- Billing & invoice generation

- CRM & ERP data hygiene

Digital Marketing Operations

-Paid campaign setup, budget pacing & optimization (Google, Meta, LinkedIn)

- SEO & content calendar management

- Monthly performance reports & insights

-Ideal for: Agencies, Brands, Startups, E-commerce

Remote Workforce / Virtual Staffing Management

-Virtual teams managed, trained, and monitored by us β€” deployed under your brand.

-Resource onboarding, productivity tracking & shift management

- Flexible staffing (full-time, part-time, shared)

- Backup resources & instant replacements

-Ideal for: Marketing agencies, Entrepreneurs, Tech companies, Healthcare

βœ… Why Businesses Choose Us

πŸ›‘οΈ Total Process Ownership
πŸ“Š SLA-Driven Delivery & KPIs
πŸ” GDPR, HIPAA, SOC2, ISO Compliant
πŸ’° 40–70% Cost Savings
πŸ“ˆ Real-Time Dashboards & Reports
βš™οΈ Cloud-Based, Scalable Workflows

πŸ“ž Let’s Build Your Managed Operations

We’re not just a vendor. Media Goats becomes your strategic operations partner β€” helping you scale, optimize, and succeed.

πŸ”§ Book a Managed Services Consultation